• Dilan Patel

Community Member Satisfaction Survey - Template

Updated: 4 days ago



Do you hope to improve your community's fabric, and build stronger relationships with your members? If so, a member satisfaction survey is exactly what you need. A satisfaction survey involves questions that uncover the true opinions within your community.

Download Now: Ugenie’s Community Member Satisfaction Survey


Ugenie - Community Member Satisfaction Survey (Template)
.pdf
Download PDF • 84KB

Under ‘Personalised Member Message’, we've provided a worded template for opening dialogue with an existing member

The first question is about length of membership. With more of these data points, you can estimate brand loyalty levels.

The second question allows the surveyee to express their satisfaction with your community and service. We suggest using a scaled response system, to help your members quantify what they think or how they feel, with slightly more detail than ‘yes’ and ‘no’.

The third and fourth questions for qualitative opinions, and spaces to express emotion.

The fifth question is designed to anticipate member churn or retention, to help you predict future community numbers.

Questions six and seven are great for finding the content and event value that your members are seeking. It's an indirect social listening method.

The eighth and final question is a non-pushy suggestion for referrals. Ideally, you’d want your members to think ‘I would’ when they read this question!

When delivering your satisfaction survey, it’s vital to follow up! Provide a face-to-face space for members to elaborate further. Add a human element to your surveying!

Download Now: Ugenie’s Community Member Satisfaction Survey

Ugenie - Community Member Satisfaction Survey (Template)
.pdf
Download PDF • 84KB


If you are a community leader, or in the business of community, try a Ugenie hub, for free, for 30 days:https://www.ugenie.io/trial

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