• Dilan Patel

Community Joiner Welcome Survey - Template

Updated: Aug 2



Amazing! You’ve found a new member or subscriber for your business, and can’t wait to add them to your community’s space or platform!

Ideally, you hope your member will make the most out of their purchase, and give back to your community. That’d mean they are ‘making the most’ and being engaged. Through a welcome survey, you’re able to make a detailed introduction, find common reasons for joining, and collect suggestions on improvements.

And, if the new member does complete the survey, they’re engaged with your community from the get-go. They will have communicated their needs, to you.


Download Now: Ugenie’s Community Joiner Welcome Survey

Ugenie - Community Joiner Welcome Survey (Template)
.pdf
Download PDF • 78KB

Under ‘Personalised Member Message’, we've provided a worded template for opening dialogue with a new member. Here’s a chance to express your gratitude! The first question asks the surveyee to state what date they joined the community. Over time, this would give an indication of member loyalty levels. The second question allows the respondent to give their feedback on your business’s onboarding process. With more data points on onboarding issues, a better experience can be designed to reduce customer churn associated with such reasons. The third question will help you focus on your key selling points. If 20 out of 34 respondents list being incentivised by a particular feature, it’s worth shining the light on this in your future marketing campaigns. The fourth question is designed to gauge the expectations of your members or subscribers. With such knowledge, you can spot exactly where your business must add value, and how. Question five will help close any information gaps and prevent miscommunication. Questions six, seven, eight, and potentially nine, offer a chance for the new member to suggest their preferred content, events, and activities within the community. After a member’s arrival, it’s important to use a welcome survey as soon as possible. Their onboarding experience will be fresh in their minds! They may require reassurance on a few uncertainties, and space to immediately contribute.

Download Now: Ugenie’s Community Joiner Welcome Survey

Ugenie - Community Joiner Welcome Survey (Template)
.pdf
Download PDF • 78KB


If you are a community leader, or in the business of community, try a Ugenie hub, for free, for 30 days: https://www.ugenie.io/trial

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