How do I get started?

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Once you start a trial with us (by clicking the start a trial button above), we recommend that you start by setting up a strategy session with our team. Online communities are hard work and we want to make sure that your hub is set-up for success! Our team will show you around your new uHub, all of the different features and help you understand how best to use it for your business. You can book that by clicking here. On the other hand, if you just want to jump straight in and start inviting your members, we recommend doing the following things. Click on the tray in the top right-hand corner to head into Hub Profile & Hub Settings. Click on Hub Settings to add your logo, update your community name and add any other hub info like a website or email address where your members can contact you. Then click on the tray in the top right-hand corner and click on Hub Settings. This is where you can brand your hub, decide what features you want to turn on and create your member types and tags. Member types enable you to share specific content with different types of people, and pretty soon, charge subscriptions to different member plans. You should also set up your tags. Tags allow your members to choose what type of things they want to hear or be notified about. If you are not sure what tags to use, add something like 'updates' or 'events'. Once you have done this, we recommend you add some content. This would include your welcome post so that members see something in your newsfeed when they join to media in your various libraries. In Ugenie, we have three different content areas where you can upload a variety of files, photos and videos for your members. You can also create folders (and sub-folders) to keep this all organised! Note, if you don't know what to add to your resources, videos or documents, you can also just turn this off in the Hub Settings under features and add content later. After you have added a bit of content, invite your team or members. You can invite members to your uHub in two ways: email or weblink. Email If you have your member email addresses, the best way to invite them is through our 'Invite' feature in the Members area. When in your admin portal, on the left-hand side, you will see a navigation list. Click on Members. You will then see your Member Management area where you can click on 'Add Member'. Here you will be able to assign your member their member type, add them to groups (if you have creted those) and customise your member invite email. We encourage you to save this template so that your personalised message goes out in all your email invites. These email invites will also include all the important links that your members need to access your uhub on either web or mobile app. Even if you have a closed community (where all members need to be approved), by sending an email invite, your member will be pre-approved when he or she registers. Web link The other way to invite your members to your uHub is via a customised web link which is specific to your uHub. This link can be found in your Hub Profile Section. Note: this link only works for registration on our web platform. For easy registration on the mobile app, use the email invite option. That's it! Those are the steps we recommend to kick-off your uHub! That being said, we understand that sometimes a new platform can be overwhelming. So if you need more support, please remember you can always book a strategy session with us by clicking here, join our community where we have added lots of tips and tricks for you or check out our blog section and our guides on how to navigate your uHub. Good luck!

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